We will never sell your personal data to third parties.
When you make a purchase on our website, we ask for data such as your name, email address, billing address, and contact details. Moonbow Fabrics keeps a record of this information for tax purposes on encrypted software from our accountants and for ensuring we fulfil our contract with you. Information required for tax and legal requirements is held for 7 years as a requirement by law.
The only personal information we hold is provided to us by you when placing an order on our website or when signing up for our newsletter.
Your data is stored on relevant systems such as cloud systems, WordPress, Stripe, Mailchimp (if applicable), couriers (to pass addresses to), and accounting systems which are GDPR compliant. Email addresses provided via Mailchimp for sending out our newsletter are stored and reconsent is requested every 2 years. Those email addresses are stored until consent is withdrawn by you by unsubscribing.
Moonbow Fabrics keeps a record of any orders you make with us, in order to deal with any enquiries or issues you may have in the future. We have no access to your payment information such as bank card details, as these are all dealt with by automated secure transactions with either Paypal or Stripe depending on your method of payment.
Our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.
We keep a record of any communication you send to us via email, Facebook message, Facebook Messenger and Instagram message, so we can track any problems or concerns you’ve had. Public comments to any of our social media accounts are visible while that post is displayed or until that post/comment is removed by page admins.
Please do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
1. Processing your orders correctly.
2. Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers.
3. Technical management of our website.
4. Reviewing our systems
5. Providing you with information about the services we offer.
6. Letting you know about offers and news.
Moonbow Fabrics’ lawful basis for processing data is as follows:
Consent – customers that consent to signing up for our newsletter
Legal Obligation – tax purposes
Contract – customers that place an order with Moonbow Fabrics.
You recognise the internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computers on which data is accessed are password protected, data held in the cloud is password protected and held on encrypted systems and third-party software has its own security systems.
The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are current.
Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing. We are happy to comply with this in accordance with the law.
To make full use of our website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.
The data we collect through these cookies is used solely to improve our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Session (or Transient) Cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log in repeatedly.
Persistent (or Permanent) Cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.
You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. These Flash Cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here: