Frequently Asked Questions
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If I order 2 metres of fabric, will it come in separate pieces?
We always cut in continuous lengths, so if you order 2 metres (4 half metres in our amounts box) then you’ll get one big piece of fabric that’s 2 metres long.
Can I order samples?
Unfortunately we don’t do samples as we only hold small amounts of stock for each fabric.
Can I order more of the same fabric if I run out?
Yes, we stock a lot of fabrics that will be restocked. The availability of some fabrics will depend on what our suppliers have available and what their delivery times are. Some fabrics have limited availability depending on times of year (for example seasonal fabrics) and if the fabrics are being reprinted by the manufacturers or not.
Do you sell to customers outside the UK?
At the moment we only post to UK addresses as we are still quite a small business.
What delivery method do you use for fabric?
We offer a choice of Royal Mail Second Class, Royal Mail Second Class Signed For and Hermes courier because we try to keep our postage costs to our customers as low as possible. Postage options available are based on the size, weight and value of an order.
How long does delivery take?
Fabric is usually dispatched within two working days. Postage times are added on top of that: 2-3 days for second class, 2-4 days for courier.
Do you combine postage?
We can combine postage if your order hasn’t already been packaged up. If your parcel then falls into a heavier postage category, we’ll invoice you for the extra postage and only post out once the invoice has been paid.
What is your returns policy?
Please refer to out Shipping, Packaging & Returns page for details.
I’m nearby, can I collect my fabric?
As we’re an online-only business and don’t have a physical shop we can’t offer collection at present.
Do you do Print Your Own fabric?
We’re looking into this but don’t offer a PYO service yet.
Do you sell wholesale?
As we’re quite a small company we don’t hold large amounts of stock so wouldn’t have enough space to store wholesale fabrics. We’re hoping to add pre-orders if we have enough interest so could then cater for bulk orders.
Can I request a VAT invoice?
Yes, we’re a VAT registered company so all of our invoices are VAT invoices. VAT is included in the price shown on our website and all invoices sent out will show the amount of VAT paid.
Moonbow Fabrics is a trading name of Kubiesa Technology Ltd. Our VAT number is GB318315026.
What are your terms and conditions?
Please refer to our Terms of Service page for details.